Shipping & Returns Policy

HOW LONG DOES SHIPPING TAKE?

 

Subject to availability and receipt of payment, requests will be processed within 1-2 days and delivery confirmed by way of email. Products will generally be delivered within 2-5 working days depending on shipping option used as well as any delays outside of our control. This will be communicated with you at check out.

 

Please note that we generally ship all orders received before 14:00 pm on the same day and all orders received after 14:00 pm are scheduled to ship the following day.

 

There may be shipping delays during any holiday season.

 

We do not ship on Weekends & Public Holidays, so any orders received after 14:00 pm on a Friday will ship on Monday.

 

Any guarantees or representations made as to the delivery times are subject to change as a result of courier / postal service delays, or force majeure for which we will not be responsible.

 

 

WHERE DOES UKARI SHIP TO AND HOW MUCH DOES IT COST?

 

Orders over the value of R1000 qualify for FREE SHIPPING.

Additional shipping costs are calculated at checkout, based on your order size and delivery address.

 

AVAILABLE SHIPPING METHODS:

 

  • FREE SHIPPING: Orders over R1000.00 (sent out via economy couriers)
  • Standard Shipping
  • Overnight Express

 

WHAT KIND OF ADDRESS DOES UKARI NEED?

 

We’re not really into PO Boxes, so we’ll need a physical address for all shipping within South Africa.

 

CAN I COME COLLECT?

Unfortunately, we operate on a delivery-only basis. We pride ourselves on ensuring that all packages are prepared at the highest quality just for you. 

 

DAMAGE DURING SHIPPING / OPENING OF YOUR PARCEL

 

Once you have received your parcel, please open it with care. Ukari is not liable for any damage during the shipping process or the opening of your parcel. 

 

REFUND AND RETURNS POLICY

 

MULTIPLE UNIT REFUNDS

 

Please note that if you purchase multiple units of a product and are not satisfied, we will refund the cost of one opened unit/container and any remaining unopened units/containers must be returned to Ukari before a refund can be issued.

 

MULTIPLE ORDER REFUNDS

 

If your order consists of multiple units of the same product, we will only refund the first opened unit of the order and any other unopened unit from the same order.

 

 

RETURNS POLICY:

 

VALIDITY:

 

Our returns policy is valid for 30 days (1 month) after the purchase date.

 

Returned items must be unopened, unused and in the same condition as received. Open/used products are non-returnable.

 

Please note that if you purchased a product from a retailer or other vendor and are not satisfied, you MUST follow their return policy and contact the seller at the place of purchase.

 

RETURN INSTRUCTIONS

 

If you are returning a product(s), please send an email to info@ukari.online, with the following information:

  • Order Number (Example: Order #64831)
  • Full Name (Example: John Smith)
  • Instructions noting whether you would like a refund or an exchange and the reason for the refund/exchange.

 

Returned items should be returned in their original product packaging, unopened and in the same condition as received. When requesting an exchange, please make sure to note any new products, flavours or sizes for the exchange to ensure that you are sent the desired exchange item(s).

Please send your return information and merchandise to the name and address below. You are strongly encouraged to utilise a shipping service with tracking capability.

 

UKARI
Attn: Returns/Exchanges
Address: 373 Boundary Road, Northriding, Roodepoort, Johannesburg, Gauteng, 2162

Contact: 064 830 1901

 

The original shipping fees are non-refundable, and the cost incurred on your return shipment is at your expense. However, the cost of shipping exchange items back to you will be covered by Ukari.

 

PLEASE NOTE: WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PRODUCTS/MERCHANDISE. WHEN YOUR RETURN HAS BEEN RECEIVED AND PROCESSED, WE WILL CREDIT THE CREDIT CARD ACCOUNT USED ON THE ORIGINAL PURCHASE FOR THE AMOUNT OF THE RETURN.

 

NON-RETURNABLE ITEMS

 

We apologise, but all sales of clearance, closeout and special-order items are final. As such, Ukari does not accept returns or exchange requests for clearance, closeout, or special-order items. Also, please see the above note about multiple unit refunds.

 

RECEIVING A REFUND

 

The time required for you to receive a refund will depend on the following factors:

1 – 10 business days if you are returning a product(s) for us to receive the return shipment from your shipper.

1 – 2 business days for us to process your refund.

3 – 5 business days for your bank or credit card company to process the refund request.